FAQ: 🌈 Pretty Pony - Swappable Ita Collection ! šŸ¦„
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

How much is shipping?

USA: $10 flat plus $5 for each additional Base Bag

Mexico & Canada: $15 flat plus $5 per additional Base Bag

Everywhere else: $20 flat plus $5 per additional Base Bag Panels and inserts are included at no extra cost.

Last updated: August 14, 2025 16:12

How long will BackerKit and shipping take?

BackerKit will be open for approximately one month. After it closes, it takes about two weeks to process payments.

Production through Alibaba usually takes 2–3 months, but due to the limited quantity of bags in this BackerKit, shipping is expected to be much quicker.

We are aiming to complete all BackerKit shipments before Christmas.

Any unlocked pledge goal add-ons may require additional time.

Last updated: August 14, 2025 16:13

What are the locked pledge goals?

Cutie Mark Carabiners Tamagotchi Keychains + Pixel Phone Charms

Last updated: August 14, 2025 16:13

How do Custom OC pledges work?

If you pledge for a custom character OC, you will receive a sketch preview before the BackerKit closes. The finalized version will be completed after BackerKit ends and payment has gone through.

Last updated: August 14, 2025 16:13

Questions?

If you have any questions, you can email: [email protected]

Last updated: September 03, 2025 19:16

FAQ : Bag Information

šŸŽ’ What are the details of the bag?

Each bag is designed to be both practical and magical, with plenty of room to show off your favorite panels and accessories. Here’s what you can expect:

Size: 12 Ɨ 20 inches

Materials: Made from durable vinyl faux leather with a silver holographic finish for extra shine ✨

Panels: Swappable panels are crafted from sturdy black faux leather

Versatility: Can be worn as either a backpack or a crossbody bag, depending on your style and comfort

The design balances display with everyday use, so whether you’re carrying it to a convention or just out on an adventure, your collection will look great and stay protected.

Last updated: October 01, 2025 21:31

FAQ : Shipping Information

šŸ“¦ How does shipping work?

Shipping costs are set up to be as fair and simple as possible while still making sure every item arrives safely. Here’s the breakdown:

USA: $10 flat rate + $5 for each additional Base Bag

Mexico & Canada: $15 flat rate + $5 for each additional Base Bag

Everywhere else: $20 flat rate + $5 for each additional Base Bag

In the original setup, panels and inserts were included at no extra shipping cost. However, after moving into final production, the panels were upgraded with thicker materials to improve quality and durability. While this makes them look and feel much nicer, it also means they became bulkier and heavier to ship. Because of this, each panel now has a $2 shipping fee. This helps cover the increase in both manufacturing and postage costs without raising the flat rates for bags.

Keychains and Inserts are lightweight and don’t add significant cost to shipping, so they continue to ship at no additional charge.

We know shipping fees can sometimes be frustrating, but we’ve done our best to keep them as low and predictable as possible while ensuring your items are protected and delivered with care. Thank you so much for your understanding and support! šŸ’–

Last updated: October 01, 2025 21:21

FAQ : Timeline Estimate

ā° What’s the timeline for production and shipping?

Here’s how things look moving forward:

BackerKit closed: October 1st, 2025

Preorder shop closes: November 1st, 2025

Originally, the project was planned for about 75 pieces, but thanks to your overwhelming support, we’ve now scaled up to around 250 pieces! This is amazing, but it does mean production will take a bit longer than the initial estimate.

Production time: For large orders, manufacturing usually takes 2–3 months.

Shipping to us + fulfillment: Once production is complete, it takes another 1–2 months for everything to ship out and be prepared for delivery.

Because the campaign grew so much, our updated estimated delivery window is May–June 2026.

We’ll keep you updated along the way so you always know where things are in the process. Thank you so much for your patience and excitement, this project has grown far beyond what was originally planned, and it’s all thanks to you! 🌟

Last updated: October 01, 2025 21:27

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

Current Estimated Shipping Date: June 2026

Last Updated At: 10/01/25
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkitā€ in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

šŸ“œ Terms & Conditions

By completing your BackerKit survey and confirming your pledge, you agree to the following:

All pledges are final
Once surveys close, we cannot guarantee changes, cancellations, or refunds. Please double-check your selections and shipping information before submitting.

Shipping responsibilities
Backers are responsible for providing accurate shipping addresses. If an item is returned due to an incorrect address, additional shipping fees may apply.
Customs, VAT, and import fees (outside the USA) are the responsibility of the backer.

Production timelines
Production and shipping estimates are subject to change due to manufacturing or carrier delays. Current estimated delivery is May–June 2026, but this may shift. Updates will be provided as needed.

Quality and design changes
Small adjustments may be made during manufacturing to improve durability, materials, or design. These will not affect the overall intent or quality of the product.

Lost or damaged packages
Once shipped, responsibility transfers to the carrier. If your package is lost or damaged in transit, we will do our best to assist, but replacements may be limited.

Contact for support
For any issues, please reach out directly at [email protected]
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Thank you for your support and understanding. These terms help us make sure everything runs smoothly and fairly for every backer. 🌟

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